Shipping
Shipping Methods
Our standard method of shipping is insured FedEx® services. Merchandise is shipped FOB Houston, TX 77081. Once your order has been shipped we will send you an Advance Shipping Notice, which includes a tracking number. Delivery address changes must be submitted three days before scheduled ship date.
Freight Quotes
Shipping weights are approximate. Factory is not responsible for the difference in actual freight vs. quoted estimates.
Drop Shipments
Domestic drop shipping is available and will be charged at $7.50 (G) per shipment, after first destination. International drop shipping are available at $12.50 (G) per location and FedEx and/or UPS account number must be provided.
Third Party Shipments
Orders shipped using third-party accounts will incur a handling charge that is determined based on the value of the order.
Order value - 3rd Party fee
$0 - $499 - $5.00 (G)
$500 - $999 - $10.00 (G)
$1,000 - $1,499 - $15.00 (G)
$1,500 - $1,999 - $20.00 (G)
$2,000+ - $25.00 (G)
Third Party and Customer-designated Shippers
Third party orders will be assessed per-order handling fee. If you provide us with an account number for shipping, or designate a specific carrier, you assume responsibility for the shipment from the time the order is ready for pickup.
International Shipments (Including Canada)
We require a third-party shipper number for all international shipments. Taxes, duties, and additional charges can be billed to the third-party shipper number, or broker information can be provided.
Incorrect Addresses
UPS, FedEx and other shippers charge Hirsch Gift for address changes due to incorrect addresses given on the customer’s PO, even though the packages are delivered to Hirsch’s correct address. All fees charged to Hirsch Gift will be invoiced once we are notified, which may take as long as 2-4 weeks.
Residential Deliveries
If residential is not specified, distributor is responsible for carrier charge backs which will be invoiced later.
Production Lead Times
Standard Lead Times
Our standard production time is 5-10 working days after approval of artwork for domestically stocked items. Production time begins upon receipt of signed order approval form, art proof approval, all order and shipping information, and approval of credit and/or prepayment. Large volume orders, special imports and custom orders may require longer lead times, please call factory for details.
Crystal Product Lead Times
Our normal lead time is 15 business days after approval of the digital proof. Large volume orders or complex artwork orders may require longer lead times. Please call factory for details.
Rush Service Lead Times
Rush Service is available for in stock items. Certain items are available for Express 24 & 48 hour service at no additional charge. Always inquire for availability and to confirm each ship date, which will depend on order size and on inventory level and production schedule. Contact us for more details.
Sample Lead Times
Pre-Production Samples
Please allow a lead time of 3 business days after art approval for the sample to be prepared. Contact us for special imported items.
Crystal Pre-Production Samples
Please allow a delay of 2-3 weeks if an actual sample is to be prepared. Crystal pre-production lead times typicaly require 10 to 15 business days.